The Brick Kitchen ships orders throughout the 48 contiguous United States using ground shipping.

1. Shipping Within the 48 Contiguous United States

Orders shipped within the 48 contiguous United States will be sent by ground shipping. Available shipping options, costs, and estimated delivery times will be provided at checkout or communicated before the order is finalized.

Delivery times may vary depending on the destination, carrier, product availability, weather, holidays, and other circumstances outside The Brick Kitchen’s control.

2. Shipping to Alaska, Hawaii, and Canada

We may be able to ship orders to Alaska, Hawaii, or Canada. Because shipping costs, delivery requirements, customs procedures, duties, taxes, and carrier options may vary, customers must call The Brick Kitchen before placing an order for shipment to Alaska, Hawaii, or Canada.

We will work with you to determine whether shipping is available and to provide applicable shipping costs and delivery information.

3. Shipping Costs

Shipping charges are based on the destination, order size and weight, shipping method, and carrier requirements. Any applicable shipping charges will be communicated at checkout or before the order is processed.

Additional charges may apply to shipments to Alaska, Hawaii, or Canada.

4. Order Processing

Orders will be processed after payment has been received and approved. Processing times may vary based on product availability and order details.

If an item is unavailable or delayed, The Brick Kitchen will contact the customer with additional information.

5. Delivery

Once an order has been shipped, the carrier is responsible for delivery. Customers should provide a complete and accurate shipping address when placing an order.

The Brick Kitchen is not responsible for delays caused by incorrect or incomplete addresses, carrier issues, weather, holidays, natural disasters, customs processing, or other circumstances beyond our control.

6. Damaged or Missing Shipments

If your order arrives damaged, appears to be missing items, or does not arrive within the expected delivery timeframe, please contact The Brick Kitchen as soon as possible. We may request photographs, packaging information, tracking details, or other documentation to assist with resolving the issue.

7. International Shipments to Canada

Customers are responsible for any customs duties, taxes, brokerage fees, or other charges imposed on shipments to Canada unless otherwise stated in writing by The Brick Kitchen.

Delivery times for Canadian shipments may be affected by customs processing and are not guaranteed.

8. Contact Us

For questions about shipping, including shipments to Alaska, Hawaii, or Canada, please contact The Brick Kitchen before placing your order.

The Brick Kitchen reserves the right to update this shipping policy and to administer it consistently with applicable law.

90-Day In-Store Return Policy

At The Brick Kitchen, we want you to love your purchase! If something isn’t quite right, we offer a 90-day return window for eligible merchandise purchased from The Brick Kitchen.

1. Return Period

Eligible merchandise may be returned in person to The Brick Kitchen’s brick-and-mortar store within 90 days of the original purchase date.

2. Return Requirements

To qualify for a return, items must:

• Be returned within 90 days of the original purchase date.
• Be unused, undamaged, and in their original condition.
• Include original packaging, accessories, and components, when applicable.
• Be accompanied by the original receipt or other acceptable proof of purchase.

All returns are subject to inspection and approval by The Brick Kitchen.

3. Refunds

Approved returns will be refunded to the original method of payment. Applicable sales tax will be refunded as required by law.

Please allow time for your financial institution to process the refund.

4. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

• All consumable food items, including food products intended for consumption.
• Items specifically marked “Final Sale.”
• Personalized, customized, or custom-made items.

These exclusions do not apply where a return, refund, or other remedy is required by applicable law.

5. Defective, Damaged, or Incorrect Items

If an item is defective, damaged, unsafe, or not as described, please contact The Brick Kitchen so we can review the issue and determine an appropriate resolution.

Nothing in this policy limits any rights or remedies available to customers under applicable Iowa or federal law.

6. How to Make a Return

To return an eligible item, please bring the merchandise and your original receipt or other acceptable proof of purchase to The Brick Kitchen’s physical retail store within the 90-day return period.

Our team will inspect the item and assist you with the return process.

Please note: This policy applies to eligible in-store returns. Any separate policies or legal requirements applicable to online purchases or purchases made outside our permanent retail location will be honored as required by law.

Thank You!

Thank you for shopping at The Brick Kitchen. We appreciate your business and the opportunity to serve you!

The Brick Kitchen reserves the right to administer this policy consistently with applicable law.

Items purchased on line and you are requesting to return by shipping, please refer to our refund policy's which allows 30 days to return and receive a refund. Shipping cost to return will be the purchaser's responsibility. 

Please visit our Contact page.